We have four warehouses in Brisbane, Sydney, Melbourne and Tasmania. Your order might ship from any of these warehouse, or from a combination of these warehouses as different stock is located in different warehouses. For our free, flat-rate and Parcel Post deliveries, estimated time from dispatch based on working days from our main warehouse in Brisbane are as follows:
QLD Metro: 1 – 2 days
QLD North: 2 – 4 days
QLD Country: 2 – 6 days
SA Metro: 3 – 5 days
SA Country: 4 – 8 days
NSW Metro: 2 – 3 days
NSW Country: 2 – 7 days
ACT: 2 – 4 days
VIC Metro: 3 – 5 days
VIC Country: 3 – 7 days
TAS: 5 – 10 days
NT Metro: 3 – 6 days
NT Country: 5 – 10 days
WA: 5 – 10 days
For our Express Post deliveries:
ALL Metro: 1 day
ALL Country: 2 – 3 days
Please note, these are estimated shipping times. Weather, human error and other unforeseen circumstances can slow down your order. You will get an online tracking link to follow the progress of your order. If you need your order urgently, we encourage you to select the Express Post option at checkout.
If you suspect any problems or your order has not arrived by the ETA date, please contact us so we can follow it up. If you would like some more clarity around dispatch times including ETAs of goods shipping from our Sydney, Melbourne or Tasmanian warehouses, please contact us.
Any damaged or missing items must be reported within 48 hours of receipt of your order. Failure to do this indicates you are happy with the shipment received and only warranty claims will be addressed after this date.